Luxury Swiss Timepieces Since 1758

Search
Close this search box.

Gevril Group Customer Service Testimonial


Gevril Mens GV2 2604B Moonphase Luxury Watch“Last year I purchased a Gevril Lexington Moonphase [watch].

“When I received the watch, I was having some health issues so I did not have a chance to look at all the paperwork for a couple of weeks. When I finally had a chance to look at the papers, I realized that the Gevril manual that was enclosed did not include the Lexington Moonphase watch, which utilizes both a quartz movement for the hour and a manual movement for the Moonphase.

“At that point I contacted both [the seller] and Gevril Customer Service to obtain the proper manual. I arranged with Gevril to have a manual mailed to my address in San Diego from [Gevril worldwide headquarters] in Valley Cottage, NY.

“Not only did I receive the proper manual — I also received an e-mail from Michela Bonincontri of Gevril Customer Service asking me if I had received the item, which [she had] sent via express mail.

“When I had a problem setting the Moonphase, something to do with large fingers and a rather small watch crown, Michela was able to take me through the process step by step, since she owned a Lexington, as well. By the way, a really cool watch!!

“With all the problems that people experience with watch companies, it was a nice change to deal with people who really knew what they were doing, understood their customers and actually used their own company’s products.”

Sungoat, BDWF.net

Please Subscribe

Subscribe to the Gevril Group newsletter and weekly blog summary.

Also, feel free to comment on this post.

Related Stories

View All Topics

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

#